Direct Response Telecoms
0800 044 3136

Our Company

Our values

We know that good people and good process help us to deliver great solutions, so we have structured our company around both of these ideals. We make sure that we have sound process by following ISO:2001 and we make sure that the staff we recruit are fulfill both skill and personality requirements.

Our values

Our Vision

The Direct Responses brand should be synonymous with service excellence, continued rapid growth, industry leading customer retention, whilst being regarded as the most fun company to work for.

Our Mission

Our Mission

Direct Response to be the best at delivering voice, data and call centre services.

Our Vision

Our objectives:

  • To provide consistently high quality business communication
  • To provide a 100% commitment and accountability to our customers and endemic customer focused excellence
  • To be proactive and consultative, thus to provide fundamental solutions continuously tailored to customers business
  • To provide customers with a one stop capability
  • To give value for money
  • To provide our customers with 24 hour focused support
  • To make all employees multi tasked and able to handle any customer call
  • To communicate with our customers in full - CRM at its best
  • To process map all customer activity for fast and efficient action
  • To communicate fully and freely between management and employees
  • To provide staff continuity
  • To ensure that all DRL staff are working for our customers
Our Objectives

Our Policy

  • Direct Response is committed to being the leading provider of services helping businesses communicate to their customers through our voice data and call centre services. 
  • Direct Response is a forward thinking organisation continually looking at the latest technologies in order to be able to offer its customers the most effective service at the greatest value for money. 
  • Direct Response is a customer-facing organisation: this applies not just to our customers but our internal customers, our staff. 
  • We believe in an inverted management structure, which means the board of Directors work for the Management team and the Management team work for the Staff and we all work for our customers. 
  • Direct Response is committed to following the road towards Total Quality. We do so by continuously developing and implementing systems and controls in order to maximise the efficiency and quality of our organisation. 
  • We beleive in investing heavily back into our greatest asset, our staff, in order to enhance self-esteem and their quality of life. We also believe in the empowerment of our people to achieve our goals. 
  • Direct Response is committed to using clear measurable processes. 
  • Direct Response is committed to rapid growth whilst maintaining quality of services second to none. 
  • We are an equal opportunities employer.
Our policy feathered

Our Structure

Our clients satisfaction with us and what we promise is the driving force behind our business.
As a client of ours you will be able to talk to a member of the board if you wish to as any feedback is good feedback. .

Direct Response structure
Invest in People
ISO 9001:2008
Deloitte Winner of Technology fast 50 awards
Recommended by Sky
Mt Unisys service Excellence Award
Orange National Business Awards
PCI-Data-Security-Standard
Professional Indemnity Insurance
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© Direct Response Ltd 2010 reg no: 3859216 83-84 George Street, Richmond, TW9 1HE Private Limited Liability Company (GB) Registered in England & Wales