Direct Response Telecoms
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Customer Testimonials

Customer Testimonials

Here's a few comments from our customers...


 Call Centres Firebox is extremely happy with Direct Response services and we would actively recommend DR to our own clients and contacts  Call Centres                           Operations Manager

 Call Centres Direct Response has been working for us in 2007, handling all enquiries generated by our cold mail activity. They have performed well in this period and taken over 400 calls on our behalf. We would simply not have been able to handle these calls in-house, so their service has been essential. The nature of these enquiries can be difficult and testing for the call agents. However, we have been pleased by the performance of their call agents, their account management and reporting thus far - and hope this continues on further projects  Call Centres

 Call Centres From our experience with dealing with Direct Response, we are extremely happy with the services they provide. We see them as an integral part of our business and their services are managed and controlled by experts in such a seamless way. Direct Response is a friendly, professional and efficient organisation  Call Centres     Parkmobile - MD

 Call Centres The biggest challenge we had to overcome was understanding the needs of our out of hour's service and matching this with a workable script. DLA Piper and Direct Response worked closely and quickly on script changes. The whole process was managed very professionally and Direct Response ensured that regular audio and web conferences took place.

On the back of working with Direct Response I have recommended them to two other major law firms looking for an out of hour's provider.  Call Centres 
Head of Telecoms

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