Welcome to Chatterbox, our communication's blog.

Welcome to the Direct Response blog, here you will find a whole manner of updates covering call centre services, telecoms services and outsourcing.

If you would like to comment on any of the article's written we'd love to hear from you so feel free to add your comments at the bottom of the post.


We're always on the look-out for guest posts so if you're interested in submitting an article please contact marketing@drltd.com



Adding and Removing Users on Horizon

Ian MitchellWelcome to the first in the series of our how to videos. Each week we will be presenting a new video detailing how to carry out a key function on the Horizon hosted phone system control panel.  Our first video kicks off with adding and removing users. 


Written by Ian Mitchell at 11:00

The Death of the Landline

Ian MitchellIn my last article of the year I take a look at the humble landline and ask what lies ahead for what has been one of the 20th century's most important inventions.  

Written by Ian Mitchell at 11:00

The Future of Telecoms in 2013

Ian MitchellIn this article I take a look at what lies ahead for the UK telecoms market and make a couple of predictions for 2013.  

Written by Ian Mitchell at 13:00

Should we be moving to 4G just yet?

Ian MitchellThe waiting is finally over. The first 4G network, with its blisteringly fast network speeds, is now available in the UK.  In this article I takea look at the pros and cons of 4G and what it means for British businesses.

Written by Ian Mitchell at 09:00

Selecting the right route for call handling

Ian MitchellIn this article I discuss how organisations can deliver on effective call management strategies by first asking themselves the right questions.

Written by Ian Mitchell at 10:00

Cirrus wins top prize at the 2012 Comms National Awards

Crobinson -feathered

Direct Response wins top prize at last night's Comms National awards held at the Park Lane Hilton London.  

Written by Chris Robinson at 12:00

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