Direct Response Telecoms
0800 044 3156

Call Management      

Ensure your business has an extremely professional image and you are always connected to your customers, regardless of location. Our call management service will help provide exceptional customer service with all incoming calls.

Is Call management for you?

Call management will ensure you are always connected to your business even when you're not in the office. Maybe you want to inform your customers about a new promotion or analyse your advertising campaigns? Our call management solution can achieve all of this and even more.

Call Management


  • Instant feedback - receive live up-to-date reports which allow you to monitor calls accurately and immediately resolve problems
  • Improve customer service - use information to provide a better service for customers
  • Identify staff training requirements - record and analyse calls to ensure agents always adhere to legal conformities
  • Call forwarding - forward calls to answering service during out of hours
  • CRM integration  -  integration with customer relationship management (CRM) systems increases efficiency
  • Disaster recovery - no need to worry about business loss during a power outage or other disaster as calls can be routed to another location or mobile.
  • Hunt groups - calls are automatically routed to an available agent within a specific department
  • Measure the impact of advertising on your business using call patterns and caller location information
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