The Future of Telecoms in 2013


The Future of Telecoms in 2013

Ian MitchellThe good news is that telecoms continues to be a thriving and innovative sector, with new services and products arriving each week to make business life more efficient, connected and networked. 


At the end of October, we saw the launch of 4G which is set to drive one of the biggest revolutions to the way we work since broadband was first introduced. 2013 will see greater competition in the UK 4G mobile market as the other firms (O2, Vodafone and Three) are all set to gain access to the spectrum, meaning pricing will become more competitive.


The inevitable take up of the fourth generation of wireless communication will see an increase in network speeds that, in turn, may fundamentally change the ways in which we work. Mobile devices will be able to match the data and speed capabilities of standard computers.  With 4G offering the opportunity to get so much more done on the move and reducing the requirement to pop back into the office, will firms become  more flexible in allowing employees to utilise their own devices and, indeed, will every employee need to take up valuable office space and landlines going forward?


Next year, we are also set to see Ofcom continue to improve the classification of the different non geographic numbers making it easier for consumers to understand the differences in pricing.  This has the potential to be a big asset to organisations as they work to define themselves using appropriate telephone numbers, from freephone numbers for customer complaints right through to premium rates for competition lines.  One thing that will be welcomed is the likely introduction of freephone numbers that will be free across all UK networks (including mobile).


A Look Ahead


The market for operators is also set to change as EU regulation means that international call charges will be coming down across all mobile networks throughout Europe.  We also expect to see some major IT companies making further forays into the telecoms market; Facebook is rumoured to be launching a new phone in 2013 to support its video calling capability.


Microsoft, a company not known for missing out, has been working hard to align its handsets, mobile OS and desktop OS functions. This concept has also been adopted by Apple and Google so expect their Facetime and Lync services to gain further traction.  On the negative side, some suggest that 2013 could be the year that RIM (Blackberry) eventually disappears or gets consumed by one or other of the major brands.


With better mobile speeds and more mobile usage, there will be inevitable concerns regarding data security and connectivity and, indeed, companies will need to budget more for mobile security over the next year. One last thing to consider is how to match all telecoms needs together so that mobile devices, landlines, portable phones and various operating sites can all connect, share data and present a simple front for customers.  The companies that crack this will be the ones to crack the telecoms market in 2013.

Written by Ian Mitchell at 13:00



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